Customer Service

Customer Care

We're on hand to assist with...
• Size and fit advice
• Detailed product information
• Delivery questions
• Exchange and return queries
• Placing orders

Call +44 7771 556 555 or Contact Us here

Shipping & Delivery

• Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
• Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
• We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
• Delivery between 9am-5pm, Monday to Friday
• Orders placed Monday to Friday will be delivered within 3 business days
• Orders placed on Friday, Saturday or Sunday will be delivered by Wednesday.

Insurance

ANNA MASON LONDON insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by ANNA MASON LONDON and transfer of responsibility in the same way.

Attempted Deliveries

If delivery is attempted and a delivery card is left and the customer fails to claim the items from the local depot or post office, we cannot refund the customer until the goods have been returned to ANNA MASON LONDON.

Lost Parcels

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the order date. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail. Returns/Exchange Policy

Privacy & Security

ANNA MASON LONDON  ("ANNA MASON LONDON ", "we", "our", "us) is a trading name of ANNA MASON LONDON . We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Cybertrust.

The following information is provided by ANNA MASON LONDON to enable our online visitors to be fully informed of our Privacy Policies. By visiting ANNA MASON LONDON.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Returns & Replacements

If you wish to return an item, please follow our Returns Procedure.

You must notify us within 48 hours of receiving your order by filling out a contact form on our contact page or telephone: +44 (0) 7771 556 555, quoting your name and order number.

Full priced items must be returned in new, unworn and unused condition with original garment tags still attached within 30 days of receipt. AnnaMasonOnline will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.

If you wish to have a refund, we will credit the original purchaser’s card for the sum paid minus postage costs.

All refunds and exchanges for goods purchased via our website or by telephone must only be returned to the Head Office address stated below. The refund or exchange can only be processed if we receive proof of purchase from www.annamasononline.com. therefore the original order confirmation from AnnaMasonOnline must be sent in with the un-wanted item. Any item without this document cannot be returned or exchanged.
 
Goods purchased via our website or by telephone may not be returned to any of our stockists under any circumstances.

If you wish to return an item purchased via one of our stockists it can only be returned to the place of purchase.
Any items returned to us that have been purchased via one of our stockists will be sent back.

Please send all returns to: Anna Mason Online, Returns Department, 47 Ouseley Road, London, SW12 8ED, UK.

Please note that the customer is responsible for all postage costs incurred when returning items. Anna Mason Online will not offer a refund on returned items, which are lost or damaged in the post. We strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.

Anna Mason online will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods.

Please Note: Refunds can take up to 28 days to process.

If you wish to exchange any items from your order, we offer all our customers free delivery providing it is within the 30 day time frame.

If items have been bought prior to sale time, the difference in sale price and full price may be refunded if the items were bought within 30 days and are still in stock online.

Terms & Conditions

ANNA MASON LONDON ("ANNA MASON LONDON" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.ANNA MASON LONDON.com. We recommend you should keep a copy of the TOS for future reference.

The limited company behind the label ANNA MASON LONDON is a trading name of is H & A Wynne-Williams Ltd, a company registered in England and Wales under Company Number 4818277, set up in 2004. Our registered address is 4 Ouseley road, London, sw12 8ed, UNITED KINGDOM. 

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about ANNA MASON LONDON Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.